Privacy Policy

1. WHO WE ARE

At the Irish Hand Made Glass Company, we are committed to maintaining the trust and confidence of our visitors to our company and website. We want you to know that Irish Hand Made Glass Company is not in the business of selling or renting contact lists with other companies and businesses for any marketing and sales purposes. We do not do that sort of thing. To confirm, in this Privacy Policy, we have provided detailed information on when and why we collect your personal information and how we use it.

2. TYPES OF DATA WE COLLECT

Website Cookies

Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website.

Our website uses very basic cookies to collect information. This includes information about browsing location by people who access our website and pages viewed. We do not collect personal information from cookies for marketing purposes.

Google Analytics

When someone visits www.theirishhandmadeglasscompany.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Hard Copy Notes
We use a locked filing cabinet to store any contracts and essential business notes on few clients. This is monitored and tidied several times every year to ensure all data is current. Any notes not required are shredded.

Retention Period

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period the corresponding date is routinely deleted as long as it’s no longer necessary for the fulfilment of the contract or the initiation of a contract or in the running of day to day business.

3. ONLINE

We may collect and store the following data as you use our website:

  • Information that you provide by filling in forms on our site, including that provided at the time of registering to use our site, making a purchase, or requesting further services.
  • Details of transactions you carry out through our site, and of the fulfilment of your orders.
  • Details of your visits to our site and the pages that you access.
  • If you contact us, we may keep a record of that correspondence.

This information is required so that we can fulfill your orders, first and foremost, and respond to you if you contact us, or to contact you in case of any issue or concern with your order. We keep track and make sure we get the right items safely and quickly to the right customer through the whole process, from order to delivery.

We will not share your information with any third party outside of our organization and specific business partner services (see sharing below), other than as necessary to fulfill your request, e.g. to ship an order and get it delivered to you, and to show you interesting, relevant content on social media and by email. Unless you ask us not to, we may also contact you via email to tell you about specials, new products or services, or changes to this privacy policy.

WooCommerce is used to add shopping cart functionality to our web store. You can view their privacy policy here – WooCommerce Privacy Policy

4. ACCESS TO YOUR PERSONAL INFORMATION

Our clients are entitled to request their personal information that we hold, to view, amend, or delete. Email your request to sales@irishhandmadeglass.com

5. CHANGES TO THIS PRIVACY POLICY

This privacy policy will be reviewed every 6 months and any changes made to any data processes withinIrish Hand Made Glass Company will be amended, added or changed, and all parties relevant to the changes will be notified.